Terms and Conditions


Van Es Ltd recommends you read through these terms and conditions carefully before using this web site, print a copy for future reference and read our Privacy and Security Policy section regarding your personal information. This web site is operated by Van Es Ltd (referred to as 'Van Es Ltd /we/our/us'). As user of this web site (referred to as 'you/your') you acknowledge that any use of this web site including any transactions you make ('use/using') is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Delivery and Returns Policy, and Privacy and Security Policy.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Van Es Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Van Es Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

Van Es Ltd has taken every care in the preparation of the content of this website, in particular to ensure that the description of the goods is as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitorīs display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Van Es Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Van Es Ltd shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website. Damage to your Computer Van Es Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it wonīt cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Van Es Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Privacy Policy

We never release your personal details to companies outside of Van Es Ltd for marketing purposes. When you visit our site, we may collect certain personal information, submitted by you, (for example, your name, email address and postal address). All such information is held on secure servers and Van Es Ltd will treat all your personal information as fully confidential.


Deliveries take place Monday - Friday (excluding bank holidays), Unfortunately we are unable to specify a particular delivery date or time. We do not deliver on a Saturday or Sunday. All orders usually require a signature upon delivery. If you are unlikely to be in during the day, consider having your order delivered to your place of work, or another business address where somebody will be able to accept and sign for it. The price of delivery on the web site is for U.K. and Ireland only. All items are subject to availability. Please ensure that you refer to the relevant data sheets for products purchased for the correct application methods and coverage rates.


Any goods returned to us must be in an UNOPENED, RESALEABLE condition when they arrive back with us. The goods should be returned with their original box, packing and accessories. Return shipment will be at your own cost. We can arrange a third party collection on your behalf, please call customer services for a quotation. When returning products we recommend that you use a carrier who offers shipment tracking and you insure the package for its full value. You will be responsible for any loss or damage to the product during transit. If you do not return the goods in the original and undamaged packing with all their components, we will be unable to re-sell the goods as new so no refund would be given. Goods must be returned within 7 working days of receipt. Please note that we are unable to accept back non-faulty items after 7 days of receipt. We are unable to refund items that have been especially made to a specific colour for you.

Damaged Goods

Please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time. Since July 2003 Creosote is only available for professional users, if in doubt use Creosote Substitute. Links to Other Websites, We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Van Es Ltd cannot accept any liability in respect of the use of these websites.


These conditions shall be interpreted exclusively and according to the law of Northern Ireland. These Terms and Conditions do not affect your legal rights.

Force Majeure

We shall have no liability to you for any failure of delay in supply or delivery or for any damage or defect goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including), without limitation, strikes, lockouts and other industrial disputes.